﻿
@{
    ViewBag.Title = "Faq";
}


    <div class="main-row" id="margin-btn">
        <h2>Find A Solution on FAQ Page</h2>
        <div id="fast-links">
            <div id="fast-title">Fast Links<a name="toplinks"></a></div>
            <ul>
                <li>1.&nbsp;<a href="#link1">Why some online videos are broken?</a></li>
                <li>2.&nbsp;<a href="#link2">Why do you only offer downloads to premium members?</a></li>
                <li>3.&nbsp;<a href="#link3">How much can I download?</a></li>
                <li>4.&nbsp;<a href="#link4">Can I use a download manager / accelerator on my devices(windows,iPad&amp;iPhone,Android)?</a></li>

                <li>5.&nbsp;<a href="#link5">How to download and watch on Windows system?</a></li>
                <li>6.&nbsp;<a href="#link6">How to download and watch on Mac?</a></li>
                <li>7.&nbsp;<a href="#link7">How to download and watch on iPad&amp;iPhone?</a></li>
                <li>8.&nbsp;<a href="#link8">How to download and watch on Phones using android system?</a></li>


                <li>9.&nbsp;<a href="#link9">Are the downloadable files split as the online videos?</a></li>
                <li>10.&nbsp;<a href="#link10">Is my payment secure?</a></li>
                <li>11.&nbsp;<a href="#link11">How long from when I pay to when I can download?</a></li>
                <li>12.&nbsp;<a href="#link12">What format are downloadable video files in?</a></li>
                <li>13.&nbsp;<a href="#link13">What language are the series in?</a></li>
                <li>14.&nbsp;<a href="#link14">What media player should I use to watch the video files?</a></li>
                <li>15.&nbsp;<a href="#link15">Why no video shows when i play the video file? And how to solve codecs problem?</a></li>
                <li>16.&nbsp;<a href="#link16">Why no subtitles show on the videos and how to change subtitles' color&amp;size on VLC player?</a></li>
                <li>17.&nbsp;<a href="#link17">I use windows system, can i play videos with Widows Media Player?</a></li>
                <li>18.&nbsp;<a href="#link18">I use Mac, can i play videos with QuickTime?</a></li>
                <li>19.&nbsp;<a href="#link19">Why VLC Player can't play some episodes(No video shows or codec problem)?</a></li>
                <li>20.&nbsp;<a href="#link20">Can I request you add a series?</a></li>
                <li>21.&nbsp;<a href="#link21">What do I do if I have a problem?</a></li>
            </ul>
        </div>
        <div id="faq-content">
            <div class="faq-title">1. Why some online videos are broken?<a name="link1"></a></div>
            <div class="faq-answer">
                All our online videos are hosted on third party sites such as youtube, dailymotion, wat and yahoo.
                They may be deleted by those site owners. We don't guarantee they are always available. Please tell us when you
                find a broken link, we will fix it as soon as possible.
            </div>
            <div class="back-top"><a href="#toplinks">(back to top)</a></div>

            <div class="faq-title">2. Why do you only offer downloads to premium members?<a name="link2"></a></div>
            <div class="faq-answer">
                All downloads are hosted on our 99.9% uptime servers. As you know, servers fees are very expensive,
                so we have to charge premium member some money which will go to funding our server hosting fees.
                We control the downloadable videos, so you won't be worried about broken links. You can download videos directly from our servers at any time.
                We do hope you can become our donator(premium member). Your support will make us try our best to feed your korean drama addiction.
                Please <a href="javascript:void(0);" onclick="window.open('http://www.dramaload.se/help-center/benifit/','_blank','toolbar=no, location=no, directories=no, status=no, menubar=no, scrollbars=no, resizable=no, copyhistory=no, width=800, height=550, left=100, fullscreen=no'); return false;" rel="nofollow">Click here</a> to check premium member benifits.
            </div>
            <div class="back-top"><a href="#toplinks">(back to top)</a></div>

            <div class="faq-title">3. How much can I download?<a name="link3"></a></div>
            <div class="faq-answer">
                As a premium member, you can download as much as you want. We put absolutely no limits on the amount you can download.
            </div>
            <div class="back-top"><a href="#toplinks">(back to top)</a></div>

            <div class="faq-title">4. Can I use a download manager / accelerator on my devices(windows,iPad&amp;iPhone,Android)?<a name="link4"></a></div>
            <div class="faq-answer">
                Yes. Since the files we offer are so large, 700MB+, we recommend the use of a download manager.
                Download mangers allow you to resume downloads if they are interrupted, and they can also accelerate your downloading speed(5+ times fast).
                <br><br>
                (1) <font color="yellow"><b>Windows users</b></font>, <a href="#link5">click here</a> to read the guides .
                <br><br>
                (2) <font color="yellow"><b>Mac users</b></font>, <a href="#link6">click here</a> to read the guides .
                <br><br>
                (3) <font color="yellow"><b>iPad &amp; iPhone users</b></font>, <a href="#link7">click here</a>  to read the guides .
                <br><br>
                (5) <font color="yellow"><b>Android users</b></font>, <a href="#link8">click here</a> to read the guides .

            </div>
            <div class="back-top"><a href="#toplinks">(back to top)</a></div>

            <div class="faq-title">5. How to download and watch on Windows system?<a name="link5"></a></div>
            <div class="faq-answer">
                We recommend 'Free Download Manager' to <b>windows users</b>. Please follow the steps as bellow to install and use it.
                <br><br>
                (1) <a href="http://www.freedownloadmanager.org/download.htm" target="_blank">Click here</a> to get 'Free Download Manager' software. Just download FDM Lite version, and then install it by default.
                <br><br>
                (2)<a href="/images/Copy_Link.png" target="_blank">Click here</a> and learn how to copy download link.
                <br><br>
                (3)Open <b>'Free Download Manager'</b> and click the blue <b>'Add Icon'</b> on the left to start a new download, and then paste download link to <b>'URL' input</b>, finally click <b>'ok' button</b> and downloads will start....
                <br><br>
                (4)When downloads finished,<b>right click</b> the video filename on free download manager, and select 'Open folder', you can find where your downloads are.
                <br><br>
                (5)<a href="http://www.videolan.org/vlc/" target="_blank">Click here</a> to install VLC Player(if not installed). Save video files &amp; subtitle files in the same folder, open video file with VLC player, and you will be able to enjoy high quality drama.
            </div>
            <div class="back-top"><a href="#toplinks">(back to top)</a></div>

            <div class="faq-title">6. How to download and watch on Mac?<a name="link6"></a></div>
            <div class="faq-answer">
                we recommend you use <a href="http://www.igetter.net/iGetter.html" target="_blank">iGetter</a> to speed downloads up. It's shareware ( costs money for the full version ), but even if you don't pay to activate it it's still very functional.
                <br><br>
                (1)<a href="http://www.igetter.net/iGetter.html" target="_blank">Click here</a> to get 'iGetter' software, install and open it.
                <br><br>
                (2) <a href="/images/Copy_Link.png" target="_blank">Click here</a> and learn how to copy download link.
                <br><br>
                (3) <a href="/images/Igetter.Guides.png" target="_blank">Click here</a> and you will know hot to use iGetter.
                <br>
                &nbsp;&nbsp;&nbsp;&nbsp; a. Paste the download link (on last step ) to the url.
                <br>
                &nbsp;&nbsp;&nbsp;&nbsp; b. Set 'numbers of segments' to 15. <font color="yellow">Very important!</font>
                <br>
                &nbsp;&nbsp;&nbsp;&nbsp; c. Don't select 'Apply file size download rules'.
                <br>
                &nbsp;&nbsp;&nbsp;&nbsp; d. Select 'Download Now'.
                <br>
                &nbsp;&nbsp;&nbsp;&nbsp; e. Finally click 'Add URL', download will start.
                <br><br>
                (4)<a href="http://www.videolan.org/vlc/download-macosx.html" target="_blank">Click here</a> to install VLC Player(if not installed). Save video files &amp; subtitle files in the same folder, open video file with VLC player, and you will be able to enjoy high quality drama.
            </div>
            <div class="back-top"><a href="#toplinks">(back to top)</a></div>

            <div class="faq-title">7. How to download and watch on iPad&amp;iPhone?<a name="link7"></a></div>
            <div class="faq-answer">
                (1)Connect to Wifi. <a href="https://itunes.apple.com/us/app/downloads-lite-downloader/id913182764?mt=8" target="_blank">Click here</a> to install Downloader. If can't find downloader, search downloader on app store, install a free  downloader. When done <a href="https://itunes.apple.com/us/app/vlc-for-ios/id650377962?mt=8" target="_blank">click here</a> to install Player. If can't find player, search VLC player on app store.
                <br><br>
                (2) From step three, we will give you picture guides on how to download and play. Please click the picture links to check details.
                <br><br>
                (3) Open Downloader, if it ask you to upgrade, jut choose no, use the free function is enough. There is a browser embeded in iDownloader. Press the browser tab (as  <a href="/images/1_open_idownloader.png" target="_blank">Picture 1</a>) and input dramaload url (go to dramaload homepage as  <a href="/images/2_input_url.png" target="_blank">Picture 2</a>), and then press 'drama list' on top menu (as  <a href="/images/3_dramaload_homepage.png" target="_blank">Picture 3</a>), just find drama King's Daughter Soo Baek Hyang and click episode 1 download link (as <a href="/images/4_one_drama_page.png" target="_blank">Picture 4</a>), and then press the video download link for a second and on the popups choose 'Download' (as  <a href="/images/5_episode_download_page.png" target="_blank">Picture 5</a>), save the file by default (as  <a href="/images/6_save_file.png" target="_blank">Picture 6</a>) and download will start (as  <a href="/images/7_download_start.png" target="_blank">Picture 7</a>). When download finished, you will find video file by pressing 'Files' tab (as  <a href="/images/8_download_finished.png" target="_blank">Picture 8</a>). Now we will transfer the video file to VLC player, just press the video file and choose 'Open in' (as  <a href="/images/9_press_download_file.png" target="_blank">Picture 9</a>), on the popups choose 'Open in VLC' (as  <a href="/images/10_transfer_file_to_vlc.png" target="_blank">Picture 10</a>), just wait a few seconds, and when transfer done, you will find video file in VLC player (as  <a href="/images/11_transfer_finished.png" target="_blank">Picture 11</a>).
                <br><br>
                (4) Now we can press the video file in VLC to enjoy shows without subs. In order to get english subs, we need to download subs to VLC. Just open safari browser and go to the episode download page on browser, and then press subtitle download link for a second, and choose 'Copy Link' (as  <a href="/images/14_copy_subdownload_link.png" target="_blank">Picture 12</a>). Now Open VLC player again, just press the VLC icon  and click 'Downloads' (as  <a href="/images/12_VLC_menu.png" target="_blank">Picture 13</a>), and then press the url input for a second (as  <a href="/images/15_paste_sublink_to_vlc.png" target="_blank">Picture 14.1</a>) and paste the subtitle download link to it (as  <a href="/images/16_paste_link_ok.png" target="_blank">Picture 14.2</a>), and then start the downloads. When download finished, press the VLC icon in VLC player and choose 'All Files', then press the video file (as  <a href="/images/18_play_video.png" target="_blank">Picture 15</a>) , finally you are able to enjoy show with subs  (as  <a href="/images/19_enjoy_show.png" target="_blank">Picture 16</a>). You can also change subtitles color on 'Settings' (as  <a href="/images/20_change_sub_color_1.png" target="_blank">Picture 17</a>) .
                (5) We have moved the video file to VLC player, in order to free iPad space, please delete the video file in iDownloader (as  <a href="/images/23_delete_idwonloader_file_1.png" target="_blank">Picture 18</a>--&gt;<a href="/images/24_delete_idwonloader_file_2.png" target="_blank">Picture 19</a>--&gt;<a href="/images/25_delete_idwonloader_file_3.png" target="_blank">Picture 20</a>).
            </div>
            <div class="back-top"><a href="#toplinks">(back to top)</a></div>

            <div class="faq-title">8. How to download and watch on Phones using android system?<a name="link8"></a></div>
            <div class="faq-answer">
                (1) <a href="https://play.google.com/store/apps/details?id=com.dv.adm" target="_blank">Click here</a> to install Advanced Download Manager , use it to download our files. Since our video files are large, please connect to fast wifi before download.
                <br><br>
                (2)  <a href="https://play.google.com/store/apps/details?id=org.videolan.vlc.betav7neon&amp;hl=en" target="_blank">Click here</a> to install VLC Player(if not installed). Save video files &amp; subtitle files in the same folder, open video file with VLC player, and you will be able to enjoy high quality drama.
            </div>
            <div class="back-top"><a href="#toplinks">(back to top)</a></div>




            <div class="faq-title">9. Are the downloadable files split as the online videos?<a name="link9"></a></div>
            <div class="faq-answer">
                Each episode has a single video file. You will be able to watch a high qulity video smoothly without any disturb.
            </div>
            <div class="back-top"><a href="#toplinks">(back to top)</a></div>

            <div class="faq-title">10. Is my payment secure?<a name="link10"></a></div>
            <div class="faq-answer">
                Yes. All payments are processed by Payz. Payz is the worlds largest online payment processor with millions of active users. Your data is safe with them.
                We don't get any of your credit card or banking information.
            </div>
            <div class="back-top"><a href="#toplinks">(back to top)</a></div>

            <div class="faq-title">11. How long from when I pay to when I can download?<a name="link11"></a></div>
            <div class="faq-answer">
                You can begin downloading as soon as your payment clears.
                If you pay using your credit card, debit card, or Payz balance your payment will clear instantly.
                If you use your checking account as the funding source ( an Echeck ) then your payment will not clear for 3-5 days.
                For this reason we recommend you pay using a credit or debit card.
            </div>
            <div class="back-top"><a href="#toplinks">(back to top)</a></div>

            <div class="faq-title">12. What format are downloadable video files in?<a name="link12"></a></div>
            <div class="faq-answer">
                The majority of the files are in AVI format using DivX or XviD codecs. But, some series / episodes may use MP4 or WMV format.
            </div>
            <div class="back-top"><a href="#toplinks">(back to top)</a></div>

            <div class="faq-title">13. What language are the series in?<a name="link13"></a></div>
            <div class="faq-answer">
                All our drama are in korean with English subtitles.
            </div>
            <div class="back-top"><a href="#toplinks">(back to top)</a></div>

            <div class="faq-title">14. What media player should I use to watch the video files?<a name="link14"></a></div>
            <div class="faq-answer">
                You may have a media player installed on your computer, but it may can't play some of our videos. For example, windows media player can't play MKV format videos.
                So we highly recommend <a href="http://www.videolan.org/vlc/" target="_blank">VLC media player</a> to you. It is free, cross-platform, have no spyware, adware, or other security issues.
                We have tested it on our coumputer and make sure that it can play all our videos.
                You can <a href="http://www.videolan.org/vlc/" target="_blank">click here</a> to download the latest version for your operating system.
                The installation is quite simple. Just use defaults.
            </div>
            <div class="back-top"><a href="#toplinks">(back to top)</a></div>

            <div class="faq-title">15. Why no video shows when i play the video file? And how to solve codecs problem?<a name="link15"></a></div>
            <div class="faq-answer">
                This normally happens if you try and play the file within Windows Media Player ( Windows' default player for AVI files ).
                Please install <a href="http://www.videolan.org/vlc/" target="_blank">VLC media player</a> and use it to play video files.
                Or install <a href="http://www.cccp-project.net/download.php?type=cccp" target="_blank">Combined Community Codec Pack</a>, it will install the needed codecs and filters to allow Windows Media Player to play most AVI files,
                but it will not be able to play MP4 files. You can <a href="http://www.cccp-project.net/download.php?type=cccp" target="_blank">click here</a> to download Combined Community Codec Pack.
            </div>
            <div class="back-top"><a href="#toplinks">(back to top)</a></div>

            <div class="faq-title">16. Why no subtitles show on the videos and how to change subtitles' color&amp;size on VLC player?<a name="link16"></a></div>
            <div class="faq-answer">
                (1)Some of our dramas are hard-subbed. 'hard-subbed' means subtitles are encoded in video files. Therefore does not require you to do anything to make the subtitle show in your player.

                <br><br>
                (2)We also have lots of soft-subbed videos. 'soft-subbed' is opposed to the 'hard-subbed'. It means subtitles are not encoded in the video files,
                they are only stored in a separate file with formats as .srt, .sub or .ass.
                <br><br>
                (3)To play a 'soft-subbed' video, you need to download its subtitle file
                we provide to you and put them in the same folder with the same filename.
                <br><br>
                <b>For example:</b>
                <br><br>
                <img src="http://www.dramaload.se/style/sub_example_01.jpg">
                <br><br>
                'Dong.Yi.E01.450p.HAN.avi' is the video file, and 'Dong.Yi.E01.450p.HAN.srt' is the subtitle file. They are saved in the
                same folder on your computer with the same filename 'Dong.Yi.E01.450p.HAN'.
                <br>
                Please note, '.avi' and '.srt' are file extensions, not the filename. If you use
                windows system and hide file extensions, you can't see the file extensions '.avi' and '.srt'. What you see are only the filename 'Dong.Yi.E01.450p.HAN'. So how to show file extensions in windows, <a href="http://www.fileinfo.com/help/windows-show-extensions.html" target="_blank">click here</a> to learn how...
                If you want to change the filenames, please make sure the video file and the subtitle with the same filename.
                <br><br>
                Play the video file 'Dong.Yi.E01.450p.HAN.avi' with <a href="http://www.videolan.org/vlc/" target="_blank">VLC media player</a>, subtitles will show out..<font color="yellow">if subs still not  show, on the top menu of  VLC player, select 'Video' &gt;&gt; 'Subtitles Track' &gt;&gt; 'Open file'&gt;&gt; open the subtitle file 'Dong.Yi.E01.450p.HAN.srt' ,  subs will show</font>.
                <br><br>
                If a video is sotf-subbed, you can find a subtitle download link for it on the episode download page.
                <br><br>
                If you find subtitles look thin and not clear on VLC player, <font color="yellow">you can change subtitles color and size</font> etc via:  	On the top menu of VLC player, choose Tools &gt;&gt; Preferences &gt;&gt; Subtitles &amp;OSD  &gt;&gt; set Color as 'Yellow' and set Effect to 'Fat Outline'  &gt;&gt; Click 'Save'  ,
                and then restart VLC, you will find subs change.
            </div>
            <div class="back-top"><a href="#toplinks">(back to top)</a></div>

            <div class="faq-title">17. I use windows system, can i play videos with Widows Media Player?<a name="link17"></a></div>
            <div class="faq-answer">
                If you prefer <b>Windows Media Player</b>, follow the steps as below:<br><br>
                (1)Cause Windows Media Player can't play files with formats as .mp4, .mkv, .flv etc, you need to install <a href="http://www.cccp-project.net/download.php?type=cccp" target="_blank">Combined Community Codec Pack</a>
                to slove codecs problem.<a href="http://www.cccp-project.net/download.php?type=cccp" target="_blank">Click here</a> to download Combined Community Codec Pack.
                <br><br>
                (2)Windows Media Player can't show soft subs by default, so you need to install a filter to show soft subs in subtitle files. Download Vobsub at: <a href="http://www.free-codecs.com/DirectVobSub_download.htm" target="_blank">http://www.free-codecs.com/DirectVobSub_download.htm</a>.
                <br><br>
                Now you can enjoy our HD dramas with Windows Media Player ...

            </div>
            <div class="back-top"><a href="#toplinks">(back to top)</a></div>

            <div class="faq-title">18. I use Mac, can i play videos with QuickTime?<a name="link18"></a></div>
            <div class="faq-answer">
                If you prefer <b>QuickTime</b>, follow the steps as below:<br><br>
                (1) Update your QuickTime to latest version. <br><br>
                (2) QuickTime can't show soft subs by default, you need to install a component which can help you show subs in subtitle file. Download the component here: <a href="http://perian.org/#download" target="_blank">http://perian.org/#download</a>.
                <br><br>
                Now you can enjoy our HD dramas with QuickTime ...
            </div>
            <div class="back-top"><a href="#toplinks">(back to top)</a></div>


            <div class="faq-title">19. Why VLC Player can't play some episodes(No video shows or codec problem)?<a name="link19"></a></div>
            <div class="faq-answer">
                Some members report that VLC Player can't play some episodes. This is because a few episodes are encoded in specail codecs, and VLC can't analyze these codecs. If you find this issue,
                Please follow the steps as below to solve the problem.
                <br><br>
                (1)For windows user, please use <b>GOM player</b> to play the video file, <a href="http://www.gomlab.com/eng/GMP_download.html" target="_blank">click here</a> to download it.
                <br><br>
                (2)For Mac user, please use QuickTime to play the video file, <a href="/help-center/faq/#link14">click here</a> to check how to...
            </div>
            <div class="back-top"><a href="#toplinks">(back to top)</a></div>


            <div class="faq-title">20. Can I request you add a series?<a name="link20"></a></div>
            <div class="faq-answer">
                Sure. As long as it has been released we will try our best to find and host it. Now we are adding more dramas to our databases, you will be able to enjoy more great dramas soon.
            </div>
            <div class="back-top"><a href="#toplinks">(back to top)</a></div>

            <div class="faq-title">21. What do I do if I have a problem?<a name="link21"></a></div>
            <div class="faq-answer">
                If you ever have any problem please feel free to <a href="http://www.dramaload.se/contact-us/">contact us</a>. We're here to help. But, please don't be rude to us, we're not here to be insulted.
            </div>
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